Dohasashop.com Shipping Policy

General Terms

To ensure that your package is properly delivered and you receive it within the time frames we advertise, please make sure your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is crucial for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

International Shipping (From Jian’ou City, Fujian Province, China to the United States)

  • Our online store is located in Jian’ou City, Fujian Province, China, specializing in shipping to the United States.
  • Currently, we do not ship to locations outside the United States.
  • Customs Policy: All customs duties for international shipping are borne by the seller. You do not need to pay any additional customs fees.

Shipping Rates and Timelines

  • Orders shipped from China typically take 7-14 natural days to reach destinations in the United States.
  • Shipping Carriers: We primarily use USPS or UPS for most U.S. domestic and international destinations, reserving the right to use alternative carriers as needed.
  • Shipping Cost: Final shipping charges will be displayed at checkout, ensuring transparent cost calculations.
  • Tracking Updates: You will receive tracking information via email once your order has shipped, allowing you to monitor the shipment’s progress in real-time.
  • Free Shipping Policy: Free shipping is provided for all orders over $40.

Package Processing Flow

  • Order Confirmation: Orders are processed once the customer’s payment is confirmed.
  • Packing: Orders are packed within 24 hours following payment confirmation.
  • Handover to International Courier: Packed parcels are handed over to the international courier within 2 to 3 business days.
  • Delivery to Customer: The international courier will deliver the parcel to the customer within 3-5 business days.

Summary of Order Processing Time

  • Total Processing Time: From payment confirmation to final dispatch to the customer, the process may take 4 to 5 natural days.
  • Total Delivery Time: Combining processing and delivery times, the complete duration from payment confirmation to customer receipt can range from 7 to 14 natural days.

Special Circumstances Handling

  • In the event of natural disasters, political unrest, or impacts of pandemics, our shipping times may be affected. We will notify customers of any possible delays via email or website announcements.

Delayed or Lost Packages

  • If a customer has not received their package within 20 days of shipping, and the order tracking shows anomalies, we will consider the package as delayed or lost.
  • Reshipment: We offer the option to reship upon confirmation of a delayed or lost package.
  • Refund: Customers can opt for a full refund to the original payment method instead of reshipment. Refunds are processed within 5 business days of confirmation. For more details, see our Return and Exchange Policy.

Return and Exchange Policy

Customer Service Information

Privacy Policy

  • We value our customers’ privacy. Personal information and transaction data during shipping are kept strictly confidential. For more details, visit our [Privacy Policy Page]

Policy Update and Change Notification

  • The last update date of the shipping policy is [2023/11/13].
  • If there are changes to the policy, updates will be made on our website’s policy page. We encourage customers to regularly check for the latest shipping policy.

Reserved Rights

  • To ensure smooth order processing and protect customer interests, we may require the same shipping and billing address in specific situations.
  • We reserve the right to limit, refuse, or cancel orders, especially for customers with an abnormal or excessive return history.

Thank you for choosing Dohasashop.com. We are committed to providing a high-quality shopping experience and appreciate your understanding and cooperation