Dohasa Market Return & Refund Policy
At Dohasa Market, we are committed to ensuring 100% satisfaction with the products our customers purchase from us. If you are experiencing any issues with shipping or products and feeling frustrated, please immediately send us an email, and our team will assist you right away.
- Email: [email protected]
- Phone: +8618505015061
- WhatsApp: +86 178 5037 6126
- Address: 26 Qiaoxi Road, Dongyou Town, Jian’ou City, Fujian Province, China
Please ensure your address is filled in with all details, or the package we mail to you may be returned to us, or we might ignore your request to avoid unnecessary trouble.
Return Process
- Not Satisfied with Your Order: If you are not satisfied with your purchase, you have 7 days from the date you received the product to return it in a like-new condition, free of visible wear and tear.
- Damaged Items or Low Quality: If the product is defective or not working properly, please contact us at [email protected] and include a photograph demonstrating the poor quality or the damaged area of the item. We will send you replacements as soon as we confirm the situation, with no need to return the defective ones.
- Return Steps:
- Contact Customer Service: [email protected].
- Provide Order Details: Give your order number and details about the product you wish to return.
- Return Confirmation: Our customer service team will verify your return request and provide you with specific instructions and the return address.
- Prepare for Return: Make sure the product is in its original state and properly packaged.
- Ship the Product: Return the product following our instructions and to the address provided. We recommend using a trackable shipping service.
- Await Processing: Once we receive the product, we will inspect it and process a refund or exchange.
Please note: We do not charge a return processing fee. Unless the return is due to our error, the customer will bear the shipping costs.
Refund Policy
If you feel the product you’ve purchased does not meet your expectations, you do have the option to request a refund.
Refunds will be granted under the following conditions:
- If the product you’ve purchased is completely non-functional.
- If you have not received your product within 20 business days after placing the order.
Refund Method:
- Refunds will be processed back to your original payment method. For example, if you paid by credit card, the refund will be issued to the same card.
- Depending on the policies of different banks or payment services, the time it takes for the refund to appear in your account may vary.
Please Note: The refund will be processed back to your account within 3-5 business days. Shipping costs are non-refundable. If you return a product, the cost of return shipping will be deducted from your refund.
Cancellation Policy
- Cancelling Unshipped-out Orders: If you wish to cancel an order that has not yet been shipped, please contact us at [email protected] and provide your order number.
- Cancelling Shipped-out Orders: If you are canceling an order when your parcel has already been shipped or is on its way to the destination, please contact us and then kindly refuse to accept the parcel. We will refund your payment after deducting shipping costs.
At Dohasa Shop, we are dedicated to ensuring your complete satisfaction with our handcrafted Kalimbas. We understand that sometimes issues may arise, and we are committed to providing a transparent and fair return and refund process. We value your trust and support in our specialty shop and strive to continually improve to meet and exceed your expectations. Should you have any questions or need assistance, our customer service team is just an email or call away.
Thank you for choosing Dohasa Shop for your musical journey.
For more information on consumer rights, please visit the U.S. Federal Trade Commission Consumer Advice page