Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
·Quick checkout process
·Easily view your order status and order history
·Receive updates detailing our new releases and special promotions
What if I forgot my password?
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
What Payment Methods Do You Accept?
Currently, we only accept payments through PayPal. We are focused on providing a secure and efficient payment process, and PayPal allows us to offer this to our customers. At this time, we do not accept credit card payments (including VISA, Mastercard), personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Please note that any orders that have already been packed or shipped cannot be cancelled.
How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter “?” to “c”.
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination’s customs department will have the package on hold.
When Will My Order Arrive?
- Order Confirmation & Packing: Once your payment is confirmed, we will pack your order within 24 hours.
- Handover to Courier: The packed order will be handed over to the international courier within 2 to 3 business days.
- Shipping Time: From the courier, expect 3-7 business days for delivery, depending on your location.
- Total Delivery Time: Combining all these steps, your order should arrive in about 7 to 14 business days.
- Tracking Information: You’ll receive tracking details via email within 5 business days after your order has been shipped.
What to Do If You Have Missing Items in Your Order?
- Immediate Action: If you find items missing in your order, please contact us immediately.
- Provide Details: When you contact us, include your order number and a detailed description of the missing items. This will help us to quickly resolve the issue.
- Investigation and Resolution: We will promptly investigate the matter and ensure that any missing items are sent to you as soon as possible.
Additional Information
- Order Processing Time: Our orders are processed between Monday and Friday. It takes 2-3 business days to process an order from the date it is placed, and we ship the next day after processing. Please note, we do not ship on weekends.
- Tracking Information: If you haven’t received tracking information within 5 business days from completing your payment, please contact us for assistance.
If you are not happy with your purchase and wish to return an item, please contact us within 7 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
For a list of final sale items, please see our return policy All returns must be in original condition with packaging intact.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long is the returns process?
Processing returns may take up to 3-5 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.